REAL-WORLD INSIGHTS

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Published: Feb 01 , 2013
Author: Gaëtan Pellerin

Each of us has encountered this type of negotiator: A customer who threatens to give your business to a competitor if you don’t give in to what he or she wants. A family member or close friend who behaves as a victim, playing the guilt card. Or an angry boss when the outcome is not what he or she expected...

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It's a virtual

Having now run a significant number of virtual negotiation sessions, one of the core questions I get asked is how will the world of negotiation be impacted by our inability to get face to face with the other side(s), and what can we do to make negotiation more effective in this new world?

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