Get the latest views and opinion from some of the most experienced negotiation specialists.
Published: Feb 01 , 2013
Author: Gaëtan Pellerin
Each of us has encountered this type of negotiator: A customer who threatens to give your business to a competitor if you don’t give in to what he or she wants. A family member or close friend who behaves as a victim, playing the guilt card. Or an angry boss when the outcome is not what he or she expected...